Please note we are unable to accept any returns of engraved/personalised items or printed clothing unless the item is defective, please therefore check spelling and phone number at the time of ordering. 

We will charge a 10% handling charge for the return of large/bulky items.

Postage Conditions

Please note that most items will require a signature.

We cannot guarantee that items will be left where a customer requests them.

Please note Cat litter which is cheap but a heavy product will only qualify for one bag under free shipping.

Royal Mail Airmail Service is used for our International orders, the cost of which is dependent on the International destination, most will be tracked.

The cut off time for next day orders is 2pm Monday - Friday, all orders received on Friday will be delivered on Monday NOT Saturday received for next day delivery is only.

Returns

If we have sent you the wrong product, we will refund you the return postage costs, the return postage will be refunded upon receipt of a returned order. Standard Shipping only is covered, any additional service such as Special Delivery, Recorded, First Class cannot be refunded.